Sunday, May 4, 2008

NET 10 CELL PHONE RANT

Apologies to anyone not in the USA waiting for a phone call from us. We have spent a month trying to get NET 10, our phone service provider, to fix our internatonal calling. On 6 occasions we were told the problem was fixed and to wait for 24.48.72 hours and it would work. In other words we got the run around.

After we registered an official complaint with the Better Business Bureau they turned international back on, but it took some determination and patience to fight our way through their always polite but pretty ineffective "Customer Service Dept."

The next few days were spent listening to " We are sorry all international lines are busy". We had never heard this message in the previous 6 months. Oh yes we were able to make the odd call.

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